1Q. What will be my shipping cost?

1A: Please note that you do not have to enter your credit card information to find the shipping cost. In order to calculate the shipping cost, please add the items by clicking on the BUY button. This will put you in the Shopping Cart. Enter the number of bottles, enter the zip code, pick the shipping option from the drop-down list, and click on the Calculate button. The shipping charges will be displayed in the Shopping Cart.

2Q. Do you ship internationally and to PO/APO/FPO boxes?

2A: At this time, we can only ship to a business and residential address within the 50 states of the United States. We do not ship to PO/APO/FPO boxes. We do not ship overseas at this time, however, please check back with us in June 2012. Please check our "Shipping Info" page for more info.

 

3Q. What should I do if my billing and shipping address are different on my order?

3A. At WINEOLAND.COM, we strive hard to prevent credit card fraud to our valued customers. If the billing and shipping addresses are different on your order, due to the alcohol contents of the shipment, please call your credit card company and have the representative place the alternate shipping address on your credit card file. This will only take 2 - 3 minutes. Once this is done, please send us an email confirming the same so we can verify it. 

4Q. Can I waive the adult signature requirement on my package?
4A: As per law, at the time of delivery, all packages containing alcoholic beverages must be signed by an adult who is 21 years or older. Sorry, there are absolutely no exceptions to this law. FedEx driver will check the photo-id proof of the person signing and accepting delivery of the package to make sure he/she is 21 years or older.

5Q. What happens if no adult is present to sign and take delivery of the package?
5A: FedEx will make three attempts to deliver the package. After three delivery attempts, the package will be returned back to WINEOLAND and the customer will be responsible for shipping charges for both ways plus 10% restocking fees.

6Q. FedEx tracking status says my package is broken in transit, what can I do now?
6A: Sometimes accidents happen and we are very accommodating in these situations. We will ship out the replacement as soon as possible or refund your order including shipping charges.

7Q. Do you provide insurance for the shipped packages?
7A: Yes, we automatically insure all the packages we ship out to protect our customers from damages or lost packages in transit. 

8Q. What is WINEOLAND's return policy?
8A. WINEOLAND takes great pride in providing the best customer service. We always seek to improve our relationship with you, the customer. If there are any issues with your order, we want to hear about it. Please contact us via email at Support@WINEOLAND.COM or by phone at 877-WINEOLAND within 30 days of the delivery date with the receipt. Any orders returned as a result of the WINEOLAND error will be fully refunded including the shipping charges. All other unopened returns are subject to a 10% restocking fee plus the original shipping charges and return shipping charges. Returns should have all the contents in the bottles with the original corks, we cannot accept empty bottles. Shipping charges will not be refunded if no adult is present to sign and receive the orders. 

9Q. Can I use my FedEx Account to have you ship my order?
9A: Due to the alcohol contents of the shipment, we can only use WINEOLAND's FedEx Account to ship your order. 

10Q. Can you hold my wine till the weather gets better?
10A. Yes, we can hold your wine orders up to 45 days. Please mention when you want us to ship your orders in the Special Shipping Instructions. Due to limited warehouse space, orders that exceed the 45-day holding period are subject to a $20.00 per case storage fee.

11Q. If I am sending a gift, are you going to include an invoice in the shipping box with my gift order?
11A. No, when a gift message is included on your order, the packing slip in the box will not include any pricing information. 

12Q. Do you sell gift certificates online?
12A. Unfortunately, we do not sell gift certificates online at this time. However, we sell gift certificates in our retail stores.